Skip to content
Legal

Refund & Cancellation Policy

Last updated: June 21, 2026

This policy governs all purchases made through automatehorizon.com. Our payment processing is handled by CCBill, LLC, an Authorised Retailer. Charges will appear on your statement as CCBill.com*AUTOMATEHRZN or similar. CCBill consumer support: support.ccbill.com. Phone 1-888-596-9279 (US toll-free) or +1-480-449-5529 (international).

1. What You Are Purchasing

When you purchase a subscription from Automate Horizon, you are purchasing a monthly licence to access and operate an Automate Horizon theme on our managed hosting infrastructure. You are not purchasing, and do not own, the theme software, source code, or any intellectual property associated with it. The theme remains the exclusive property of Automate Horizon at all times, regardless of any customisation work carried out on your behalf.

The Automate Horizon theme is not a standalone website template. It is purpose-built to function as a controller layer for Automate Horizon’s proprietary platform, handling provisioning, subscription management, content gating, and distribution. The theme is directly and specifically configured to interface with our proprietary software systems. Outside of Automate Horizon’s infrastructure, the theme does not function as intended and cannot be operated independently.

Your content is always portable. Your posts, pages, and media belong to you and can be exported at any time using the standard WordPress export tool. What you cannot take with you is the theme itself or any Automate Horizon platform code, not because we restrict it arbitrarily, but because it is built to run our system and would not function outside of it.

Your site is hosted on Automate Horizon’s network. The subscription fee is what keeps your site live. If your subscription is cancelled or lapses, your site will be taken offline after a 30-day grace period during which your content export remains available.

2. Subscription Billing

Subscriptions are billed on a recurring monthly basis beginning on the date of purchase. Your subscription renews automatically each month at the same price until you cancel. You will receive an email receipt from CCBill for every charge.

3. Cancellation

You may cancel your subscription at any time with no notice period required. To cancel, log in to My Account or contact CCBill consumer support directly at the details above.

Upon cancellation:

  • Your site remains live until the end of your current paid billing period.
  • You have a 30-day grace period after your final billing period ends to export your content using the WordPress export tool (Tools → Export in your site dashboard). This exports your posts, pages, and media. Your content is yours.
  • After the 30-day grace period, your site and its data will be permanently deleted from our infrastructure.
  • The Automate Horizon theme, source code, and any Automate Horizon intellectual property are not exportable and do not transfer to you on exit.

4. Subscription Refunds

First-purchase guarantee: If you are not satisfied within 30 days of your initial subscription payment, contact us for a full refund. No questions asked. This applies to your first charge only.

Renewal charges: Renewal charges are non-refundable. Your site was live and accessible throughout the billing period.

Duplicate charges: If you were charged more than once for the same subscription in error, we will refund the duplicate amount in full.

Technical failure: If your site was not provisioned due to a fault on our part and you were still charged, you are entitled to a full refund.

Partial months: We do not prorate subscription fees.

5. Custom Build Upgrade

A custom build is an optional, one-time service fee for customisation labour applied to your licensed theme. It does not alter your subscription terms and does not grant ownership of the theme or its source code.

Refund eligibility: A partial refund is available if you cancel your custom build request before work begins. Once customisation work has started (design setup, development, integrations), the fee is non-refundable.

What happens on cancellation: Custom modifications exist as part of your licensed site on our infrastructure. If your subscription lapses or is cancelled, your custom build goes offline with it. Custom work is a licence modification, not an IP transfer. It cannot be exported as standalone code.

6. Refund Processing

Processing time: Approved refunds are processed within 7 business days.

Method: Refunds are issued to the original payment method only. We cannot issue refunds to a different card or bank account.

7. Waiver of Cooling-Off Period (UK / EU / International)

By purchasing a subscription or requesting the immediate commencement of a custom build, you expressly acknowledge and agree that:

  1. Performance of the contract begins immediately upon purchase or account activation.
  2. You explicitly consent to the immediate delivery of the service.
  3. You acknowledge that you waive your right of withdrawal (the 14-day cooling-off period) once access or service performance has begun.

8. Chargebacks

If you believe a charge is unauthorised, please contact us or CCBill consumer support before initiating a chargeback with your bank. We resolve legitimate billing disputes promptly. Chargebacks filed without first contacting us may result in suspension of your account.

9. Contact