How Can We Help?

No. You can sign up for free and get your own Nexxusbio profile at nexxus.bio/yourname with no credit card required. Your free Nexxusbio page is a fully working link-in-bio page built specifically for adult creators, with no content restrictions. When you are ready for a full website, upgrade to a paid plan at any time.

Nexxusbio is a free, branded link-in-bio page that lives at nexxus.bio/yourname. It is built for adult creators, so you can link to your OnlyFans, Fansly, CCBill store, or any adult platform without restrictions. You can add a gallery, contact links, commerce cards, and choose from 5 profile themes. It is your free entry into the Automate Horizon platform.

Go to studio.automatehorizon.com and sign in with the email address you used to sign up. If you have forgotten your password, use the reset link on the login page. If you signed up through a call with us, check your onboarding email for your login details.

Your Mini Link goes live immediately on signup. A full paid website is typically live within 5–10 business days of receiving your onboarding information and content. Timeline depends on how quickly you provide your photos, copy, and domain details. We will not launch a half-finished site — we build it properly before it goes live.

All paid plans include a full branded website on your own domain, Horizon Studio access, and the Pulse distribution system. The difference is depth:

• Lite ($29/mo) — Core website, Mini Link, Pulse, Merch store, Look & Feel panel.
• Plus ($49/mo) — Everything in Lite, plus Vault (content paywall) and Insights.
• Platinum ($99/mo) — Everything in Plus, plus priority support, dedicated account care, and first access to new features.

See the full pricing page for a complete breakdown.

Yes. A one-time setup fee covers the build of your website: domain configuration, hosting setup, theme installation, and your initial content. The monthly subscription covers ongoing hosting, platform access, and support. Setup fees are confirmed on your plan page and during your onboarding call.

Your plan includes one website theme, active on your site. You can switch skins (colour and style variations of your theme) from Horizon Studio at any time at no extra cost. You are not locked in — if you want a completely different theme design, contact us and we can discuss a theme switch.

Yes. You can upgrade at any time and the change takes effect immediately. Downgrading is possible with 30 days notice. If you downgrade, features tied to your higher plan (such as Vault) will be locked until you upgrade again, but your data is not deleted.

Subscription payments are processed through CCBill and will appear as CCBill.com*AUTOMATEHRZN on your statement. If you have a question about a specific charge, contact us with the date and amount and we will confirm it.

You can cancel by emailing info@automatehorizon.com with your account details. We require 30 days notice. Your site remains live until the end of your current billing period. We do not offer refunds for partial months — see our refund policy for full details.

CCBill processes adult industry payments and applies its own fraud prevention checks. Common reasons for a declined card include: the card not being enabled for international transactions, your bank flagging adult industry merchants, or a prepaid card being used. Try a different card, or contact your bank to allow the transaction. If the issue continues, contact us and we can explore alternative options.

Partial refunds are available only if requested before your website build begins. Once development has started, no refund is issued for the setup fee. Monthly subscription fees are non-refundable. See the full refund policy.

Yes. Your website lives on your domain, which you own. We will help you set it up and point it to your site. If you do not have a domain yet, we recommend purchasing one through Namecheap or Cloudflare — avoid GoDaddy for adult domains. Your domain stays yours if you ever leave Automate Horizon.

Your website is hosted on our managed WordPress multisite infrastructure, which is adult-content compliant and built for this industry. We handle server management, SSL certificates, security updates, and uptime monitoring. You do not need to deal with hosting providers directly.

Basic content — text, images, and your profile — can be updated through Horizon Studio without touching any code. Structural changes to your theme or layout require us. If you want to make regular content updates yourself, tell us during onboarding and we will set up the right access for you.

Your site stays live until the end of your billing period, then goes offline. Your domain is yours and remains registered in your name. We can provide a data export of your content on request. We do not delete your subscriber list — it is exported to you on cancellation.

Locked panels require a higher plan tier. Vault requires Plus or above. Insights requires Plus or above. If you can see the panel but it shows a lock badge, upgrading your plan will unlock it immediately. If you believe a panel should be unlocked on your current plan and it is not, contact us.

Go to Horizon Studio and open the Look & Feel panel. From there you can switch your website skin and your Mini Link theme. Changes apply immediately — no developer needed. Your website has 14 skins available. Your Mini Link has 5 themes.

Try the password reset link on the Studio login page first. If that does not work, email info@automatehorizon.com with the email address you signed up with and we will sort it out. Do not create a second account — it will not be linked to your website or data.

Not yet. Multi-user access is on the roadmap. For now, your Studio login is single-user. If you have a manager or assistant who needs access, contact us and we will discuss options manually.

Pulse is the distribution system built into your platform. It lets you post to your website feed and email your subscriber list from one place. You own your subscriber list — no platform can take it away. Your emails are sent through a compliant system using your own sending domain.

Fans sign up to your list through your website or Mini Link. New subscribers receive a confirmation email and must confirm before they are added to your active list — this is called double opt-in and is required for compliance. Once confirmed, you can email them directly through Pulse. You own the list and can export it at any time.

Yes, with conditions. Imported contacts must have previously given consent to receive email from you. All imports go through a double opt-in confirmation step — contacts who do not confirm will not receive your broadcasts. We require you to attest that your list was collected with consent before importing. Lists purchased from third parties are not permitted.

Yes. Your plan includes a monthly email quota. If you need to send more, contact us to discuss a volume upgrade. Quota limits exist to protect deliverability for all creators on the platform — high-volume sending from a shared infrastructure without controls hurts everyone’s inbox rates.

Vault is a content paywall built into your website. It lets you lock content behind a price, create subscription tiers, and receive payments directly through your CCBill account. Vault takes zero commission — you pay a flat monthly fee and keep everything you earn.

Yes. Vault processes payments through CCBill, which is the industry standard for adult content monetisation. You need an approved CCBill high-risk merchant account. If you do not have one, we can guide you through the application — as a CCBill partner we can streamline the process. Visit our CCBill onboarding page to get started.

OnlyFans takes 20% of everything you earn. Vault takes 0%. You pay a flat monthly fee regardless of revenue. On top of that, your fans are your subscribers — not OnlyFans’ subscribers. If OnlyFans suspended your account tomorrow, you would lose access to your audience. With Vault, you own the relationship.

Vault is available on Plus ($49/mo) and Platinum ($99/mo). It is not available on Lite. See the pricing page for full plan details.

Your merch store is powered by Printify, a print-on-demand service. When a fan places an order, Printify prints and ships the item directly to them. You never handle stock, packaging, or fulfilment. You set your retail prices, Printify takes its production cost, and the margin goes to you.

Yes. You will need a free Printify account connected to your store. We will walk you through the connection during setup. Your Printify account is yours — it is not locked to Automate Horizon.

Printify supports hundreds of products — clothing, accessories, homeware, and more. You can sell anything Printify offers that complies with their terms. Explicit print designs may be restricted depending on the print provider — check Printify’s content policy for your specific products before launching.

For order and shipping issues, Printify handles fulfilment disputes directly. For anything related to your store setup or Studio configuration, contact us. You are responsible for your store’s customer-facing policies — make sure your shipping policy page is accurate.

If you are a US-based creator hosting explicit content on your own website, 2257 record-keeping requirements may apply to you as a secondary producer. We add a standard 2257 compliance statement to every website we build. However, we are not lawyers — if you are unsure about your specific obligations, seek qualified legal advice. Read our in-depth 2257 guide in the Growth Hub.

Your content and subscriber data are yours. We access your data only to operate and maintain your platform. We do not sell your data, share it with third parties, or use it for advertising. Your subscriber list is exported to you on request at any time. See the full privacy policy.

We take creator privacy seriously. Your stage name is what appears publicly. Your legal name is only collected where legally required (for example, CCBill requires it for payment processing). We do not publish your real identity anywhere. For additional steps you can take to protect your identity online, read our privacy and doxing guide.

Content involving minors is strictly prohibited and will result in immediate account termination and reporting to the relevant authorities. Non-consensual content, content that facilitates sex trafficking, and content that violates FOSTA-SESTA are not permitted. See our full security and compliance policy and terms of service for complete content rules.

Email us at info@automatehorizon.com. For urgent matters or if you would prefer to speak directly, book a call. We are based in Nashville, TN and typically respond within one business day.

Email is best for account questions, billing queries, and non-urgent issues. Book a call if you are evaluating whether Automate Horizon is right for you, if you have a complex setup requirement, or if you have an urgent issue that needs to be resolved same-day. Existing clients on Platinum get priority call access.

We are a small, focused team. Email support is monitored Monday to Friday. We aim to respond within one business day. For time-sensitive issues, flag it as urgent in your subject line. We do not offer 24/7 live chat — if that level of support is important to you, Platinum clients get the closest thing to it.

Check the Growth Hub — we publish in-depth guides on adult creator business, compliance, payments, and privacy. If you still can’t find the answer, email info@automatehorizon.com and we will get back to you.