Keep Your Horizon Website
Looked After.
Your website is part of your business. It should not be left unmanaged. Horizon Care gives creators ongoing support for the practical parts of keeping a Horizon website healthy: updates, checks, backups, small fixes, guidance, and peace of mind. You focus on your audience and offers. We help keep the system around them maintained.
Owning Your Platform Should Not Mean
Being Left Alone With It.
A creator-owned website gives you more control, but it also creates responsibility. Plugins need updates. Pages need small changes. Forms need checking. Backups matter. Campaigns raise questions. Products, links, and public pages need occasional adjustments.
Horizon Care exists so your owned system does not become another thing you are afraid to touch.
Practical Support for Your
Creator Infrastructure.
Website Health Checks
Regular checks on key pages, forms, links, and visible issues before they become problems.
Plugin & Platform Updates
Managed updates where appropriate, with care taken around compatibility and your live site.
Backup Monitoring
Checks that your backup layer is active and available according to your plan.
Small Fixes
Minor page, copy, link, layout, or settings updates within plan limits.
Support Requests
A clear place to ask for help when something needs attention, with a real response.
Guidance
Help understanding your Horizon tools, add-ons, pages, and upgrade options.
Launch Checks
Extra support when launching new pages, campaigns, merch, Vault offers, or Pulse updates.
Priority Support
Higher-tier Care customers receive faster handling and more hands-on help.
What Care Is Not.
So You Know What to Expect.
Horizon Care is ongoing support for the Horizon system you already own. It does not include:
- Unlimited redesign or design work.
- Unlimited development or custom engineering.
- Emergency recovery from hacks or data loss not covered under your plan.
- Content writing or copywriting.
- Legal or tax advice.
- A full marketing retainer.
Large design changes, new features, advanced automations, new pages, migration work, or custom builds can be quoted separately.
For Creators Who Want Ownership
Without Technical Stress.
Horizon Care is useful if you:
- Want your site maintained without handling it yourself.
- Do not want to manage technical updates.
- Need occasional help with links and pages.
- Use Pulse, Vault, Merch, or Email Broadcasts.
- Want support before launches.
- Want someone watching the basics.
- Prefer paying for peace of mind instead of emergency fixes.
Instead of a Freelancer or
Generic WordPress Maintenance.
A freelance developer disappears between jobs and does not know your Horizon setup. Generic WordPress maintenance services treat your site like any other install and do not understand adult creator infrastructure, CCBill, or the tools your business runs on.
Horizon Care is run by the same team that built your site. We already know every part of your system, and the service is built around how adult creators actually work.
Choose the Support Level That
Matches Your Business.
Final pricing is set based on support hours, response times, backup costs, and included task limits. Book a call to confirm what fits your setup.
Care Lite
Best for: Simple websites
Basic health checks, plugin updates, backup monitoring, limited support requests per month.
Book a Call →Care Plus
Best for: Active creators
Everything in Lite plus more support time, launch checks, small fixes, and priority handling.
Book a Call →Care Platinum
Best for: Busy creator businesses
Higher-touch support, faster response, campaign support, and deeper system checks.
Book a Call →Care Lite is included with Platinum Horizon websites. Higher tiers are available as paid add-ons on any website plan.
Care Supports the
Whole System.
Horizon Care is the service layer that helps the product system stay usable over time. It can support:
- Horizon Website
- Pulse
- Email Broadcasts
- Social Auto-posting
- Vault
- Merch
- SEO Setup
- Blog and resource pages
- Forms and subscriber capture
- Launch campaigns
Horizon Care
Questions.
What counts as a small fix?
A small fix is a minor change to an existing page, such as updating copy, swapping a link, adjusting a layout setting, or fixing a visible issue. It does not include new page builds, new features, design changes, or custom development.
What happens if I need something bigger than a small fix?
Larger design changes, new features, advanced automations, new pages, migration work, or custom builds can be quoted separately. Care is ongoing support for what you already have, not a full build service.
Does Care cover my whole Horizon system?
Care can cover your Horizon Website, Pulse, Email Broadcasts, Social Auto-posting, Vault, Merch, SEO, blog pages, forms, and launch campaigns. The scope of what is monitored and supported depends on your plan.
How do I submit a support request?
Support requests are submitted through The One App. Higher-tier plans receive faster responses and more hands-on handling.
What is included in a website health check?
Health checks review your key pages, forms, links, and visible issues on a regular basis. They are not a full audit, but they catch common problems before they affect your fans or your business.
Are plugin updates automatically applied?
Plugin updates are managed with care to avoid compatibility issues. We do not auto-apply every update, especially for major versions that could affect your site. Where possible, updates are tested before going live.
Is backup monitoring the same as backup storage?
No. Backup monitoring checks that your backup layer is active and functioning. The actual backup storage may be provided through your hosting or plan. Backup monitoring confirms the backups are happening, not that they are stored within Horizon.
Can I add Care to any Horizon plan?
Yes. Horizon Care is available as an add-on to any Horizon website plan. Care Lite is included with Platinum websites. Higher tiers are available as paid add-ons.
What does priority support mean?
Priority support means your requests are handled ahead of standard queue, with faster response times and, on Care Platinum, more hands-on assistance with diagnosis and fixes.
Own Your Platform Without
Managing Every Detail Alone.
Get support for the website, tools, and audience system your creator business depends on.